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- You will need to bring a valid driver’s license or identification card- The frame serial number- Make and model- Size- Color of Bicycle
At the City Treasurer's Office.
Portsmouth City Treasurer's Office 801 Crawford Street, 1st Floor
Yes? Then go to question number 2.
No, continue to question number 3.
No, continue to question number 4.
For sign code compliance; or, for plan review, permit and certificate of occupancy issuance. After contact, continue to question number 5.
No, continue to question number 5.
After contact, continue to question number 6.
No, continue to question number 6.
Once state licensing, for local business licensing, is received contact City of Portsmouth Commissioner of the Revenue's Business Tax Section:City Hall801 Crawford StreetPhone: 757-393-8866
After contact, continue to question number 7.
No, continue to question number 7. Virginia Department of Alcoholic Beverage Control
After contact, continue to question number 8.
No, continue to question number 8. Portsmouth Health Department
After contact, continue to question number 9.
No, continue to question number 9.
To inquire about workers' compensation insurance requirements. You may obtain workers' compensation insurance from your own insurance company. After contact, continue to question number 10.
No, continue to question number 10. Virginia Workers' Compensation Commission
After contact, continue to question number 11.
No, continue to question number 11. State Board for Contractors
After contact, continue to question number 12.
No, continue to question number 12. State Corporation Commission
No, continue to question number 13. U.S. Internal Revenue Service
After contact, continue to question number 14.
No, continue to question number 14. Virginia Department of Taxation
After contact, continue to question number 15.
No, continue to question number 15.
For information concerning the taxation of business personal property. After contact, continue to question number 16.
No, continue to question number 16.
The Code of Virginia requires that the Assessor’s Office assess all real property at 100% fair market value.
Fair market value is the price a property will bring when it is offered for sale by one who desires, but is not obliged, to sell it and bought one who is under no necessity of having it.
The Assessor’s Office maintains records listing the property characteristics and condition of each property. These records are public information and may be reviewed any time during office hours: Monday through Friday; 8 a.m. til 5 p.m.
The appraisal staff attempts to constantly review property values so that all assessments are fair and equitable. Sales prices are always fluctuating due to many reasons: from the cost of financing to how knowledgeable a buyer may or may not be. These factors all may have an influence on price. The staff does not always have the opportunity to visit and inspect every property within the city. In today’s working world, it is not always possible to make a contact with each property owner. Appraisals are not an exact science. With proper documentation and information, should the Assessor find a property assessed too high or low, he/she will correct it.
Spayed or Neutered $10.00 - 2 year tag $15.00 - 3 year tag
Not Spayed or Neutered $20.00 - 2 year tag $30.00 - 3 year tag *Multi-year tags can only be purchased at the City Treasurer’s office.
Convenient visitor parking is available at meters and in City lots and garages. The rate for meters in the Civic Center Lot near City Hall facing the river and on Crawford Street and visitor parking in the Judicial Center Lot is $1.25 per hour. The rate for all other meters and visitor parking in City-operated garages is $1.25 per hour. Free parking is available up to two hours along High Street and other designated areas.
All day Saturday and Sunday, nightly 6 p.m. to 8 a.m., and City Holidays.
Disabled persons with valid handicap license plates and/or placards may: park in any space designated for a disabled person, park free at a meter and in visitor spaces in the Portsmouth Parking Authority Garages andLots for up to 4 hours, and park for up to 4 hours in on-street parking spaces where time-restricted free parking is allowed, such as 2-hour spaces in the Olde Towne Business District. Disabled parkers are not allowed to exceed the time designated for loading zones, and must follow the regulations for the City’s Residential Parking Districts (Olde Towne, Olde Towne South, Southside, and Glensheallah).
Contact the Portsmouth Parking Authority’s Customer Service Office at (757) 393-8800. A parking space application and the Parking Authority’s Rules and Regulations will be emailed to you, and arrangements will be made for establishing your account.
Yes, $42 discounted rate is available for active-duty military personnel and civilians and contractors working directly for the Coast Guard’s 5th District Headquarters and Norfolk offices. The closest garage is the Middle Street Parking Garage.
For residential parking permits, please contact the City Treasurer’s Office at (757) 393-8651. For short-term guest passes, please contact the Portsmouth Parking Authority’s Customer Service Office at (757) 393-8800. For more information and to view a list of
Monday, Tuesday, Thursday and Friday: 9:30 a.m. to Noon and 1 p.m. to 4 p.m.; Wednesday: 1 p.m. to 4 p.m.
Mail the violation notice with a check or money order for the amount indicated to: Portsmouth City Treasurer, 801 Crawford Street, Portsmouth, VA 23704-3872, or drop it in the City Treasurer’s drop box on Columbia Street next to City Hall, or go to https://www.portsmouthva.gov/131/Online-Payments to pay with American Express, Discover, MasterCard or VISA. A credit card convenience fee will be applied, or call 866-281-6160.
Appear within 14 days from the date of issue at PortsmouthGeneral District Court’s Traffic Division, 1345 Court Street, Monday – Friday,8:30 a.m. – 2:00 p.m., to have a court hearing date set. You will need to bringyour parking violation, driver’s license, and vehicle’s registration with you.
Yes. Call the Portsmouth Parking Authority at 757-393-8800 to arrange rental of metered and non-metered construction spaces at $5 per day (Monday to Friday).
A $1 parking fee is included in the ticket purchase price. Ample parking is available in City-operated parking garages and lots. Handicap parking is located in the Columbia Street Lot which is across the street from the Pavilion’s entrance. Additional handicap and VIP parking is located directly behind the Pavilion, and is accessible by turning onto Wavy Street from Port Centre Parkway.
Some areas also have a Limit of Moderate Wave Action (LiMWA) shown on the FIRM. The LiMWA is the location where the 1% annual chance wave height equals 1.5 feet. FEMA began showing the LiMWA on Flood Insurance Rate Maps to communicate the higher risk that exists in the area because the 1.5-foot breaking wave in the LiMWA zone can potentially cause foundation failure.
Paper copies of the FIRMs for Portsmouth may be viewed in the Department of Planning on the 4th floor of City Hall. For specific flood zone information, please contact Floodplain Management at 757-393-8522.
A PPO plan (medical or dental) has in and out of network benefits; a person does not have to select a PCP or dentist. A PPO plan offers more flexibility but is also more costly.
For Beneficiary Designation’s - we recommend a person select a primary and contingent (backup) on all life insurance and retirement benefits. Complete information must be included such as name, address, social security number, relationship, birth date and share of proceeds employee wishes to leave them. Percentages must be whole and add up to 100%.
Reporting mosquito problems is a very helpful way to identify possible problem areas. I would appreciate any information you can give me. To report a problem, call 757-393-8666 between the hours of 7:00 a.m. - 3:30 p.m. We typically respond to all calls within 48 hours. Please provide your name, address, and phone number so we can reach you to make the response time faster.
You can change your voter registration information by:
Online registration is also available through the Virginia Department of Elections website.
You can confirm your voter registration status by visiting the Virginia Department of Elections website.
You are eligible to vote by absentee ballot if you are a registered voter and are unable to go to the polls on Election Day.
Mobile homes are prorated quarterly.
Airplanes, and business personal property are not prorated.
A temporary absence from the City of Portsmouth does not make you eligible for a prorated refund.
If the vehicle is damaged prior to January 1st and has not been repaired, an assessment appeal form may be filed. Appeal Information / Instructions and Form (PDF)
Monday - Friday 8:00 am - 5:00 pm except holidays
To establish services you will need to comeinto the Portsmouth Public Utilities business office on the 2ndfloor at the Portsmouth City Hall Building located at 801 Crawford St. Portsmouth, VA 23704.
For tenants: a signed lease, valid unexpiredidentification, and minimum $170.00 deposit.
For owners: a closing disclosure or deed, validunexpired identification, and no deposit is required.
For commercial leasing, there is a minimum$300.00 deposit.
All adult co tenants & co owners need to bepresent to establish service.
*Outstanding balances must be paid beforeservices can be established.
*For same day service, accounts need to beestablished in office before 3 pm.
There are several ways to pay your utility bill.
1. You may pay in person by visiting The CityTreasurer’s office located in Portsmouth City Hall on the 1st Fl. You can also pay at the Churchland location at 4934 High St West. These locations are available Monday – Friday (except holidays) from 8 – 5 pm.
2. You may drop your payment in the drop box located outside the business office, provided you are not in danger of having your services disconnected.
3. You may pay your bill online by credit card or personal check at www2.portsmouthva.gov/mywater. We accept all methods of payment except forAmerican Express. Please have your account number available to use thisservice.
4. You may also call our electronic automatedsystem at (757) 393-5008. Please have your account number available for this service.
5. Automatic Bank Drafting is also available.
You can access your account information at anytime day or night through the automated system.
In order for services to be restored, you mustpay your bill in full. Once your bill is paid in office or through theautomated system, you must contact the business office for a service order tobe placed for reconnection.
Water is measured in hundred cubic feet (CFC).One CCF equals 748 gallons, which is also called consumption. There is aminimum bill of $78.74 for two months of service. Some costs are ongoingregardless of the amount of water used.
The sewage maintenance is based upon apublished sewage rate schedule and the amount of water you use during thebilling period. The Hampton RoadsSanitation District (HRSD) treats the sewage. You will automatically receive aseparate bill from HRSD for wastewater treatment.
The refuse collection fee is the charge foryour trash and recycle collection. Fortwo months of regular refuse collection, the normal charge for one dwellingunit is $60.32.
We are able to send our service techs out tosee if the leak is on the city side or the customer’s side of the meter. If thecustomer has an internal leak, they are responsible for the repair, when therepairs are completed they must provide proof and can adjust the bill asindicated in the city code.
A field visit charge is a charge added to anaccount anytime a service technician needs to make a trip to a property for aservice. A field visit charge can range from $12.00 to $500.00.
Contact our business office regarding anycertified letter, returned check, or bankruptcy notification from PortsmouthPublic Utilities.
Any balance inquiries regarding lien payoffs, must be addressed to Danielle Ussery via fax or email.
All SODC (State Offset Debt Collection)inquiries must be made to the business office. Make sure you have your WTRnumber or your social security number to discuss SODC accounts.
All returned checks should be made attention toDanielle Ussery.
All bankruptcy issues can be attention to Ronica Bowser.
If there is a sewer emergency, you should callthe Portsmouth Public Utilities Operations Division. They can be reached at(757) 393 – 8561.
Final road repair from utility work is providedby an outside contractor. The city crews use a cold patch material fortemporary patching and to make the street usable until the contractor schedulesthe final repair. If the utility cut is unsafe or to check on its final repairstatus please call the Public Utilities Operations Center at 393-8561.
PublicUtilities Operations Center at 393-8561.
Public Utilities Water Quality at 757-539-2201 ext.232 or 0.
Public Utilities Operations Center at 393-8561.
Public Utilities Operations Center at 393-8561.
Foremergency shut offs or if a customer needs the water off for repairs, you mustcall 757.393.8524. Field visit charges will be applied to the customer’saccount for service visits.
Public Utilities Operations Center at 393-8561
The water service line from the meter to thehouse is the home owner’s property to repair and maintain.
Thiscleanout is the home owner’s property. He/she is responsible for its repair andmaintenance.
PublicUtilities Operations Center at 393-8561.
Forpotential meter leaks, you would need to call the business office at757.393.8524 to have a service order placed.
$1.30 per $100 of the assessed value.
Fax request to: (757) 393-5095 or submit email request to: [email protected].
Upon receipt, locally filed tax returns are processed and immediately entered on the Commissioner's Office computer system, allowing quick access for inquiries and the ability to send it back to the taxpayer for correction if necessary. An automated tracking system enables us to quickly inform the citizen at what stage of processing their return is located. All accelerated refunds are processed daily through an on-line computer link with the Virginia Department of Taxation. Tax due payments and initial estimated income tax payments are posted and transmitted to the Portsmouth Treasurer for deposit.
Accessibility is another advantage of locally filed returns. Besides the greater speed in processing of a taxpayer's return, filing locally makes it more convenient for our staff to personally interact with the citizen or tax preparer to correct any errors that have been made. If citizens do not receive their state income tax refunds within an expected time frame, they can contact their local Commissioner's office and speak with a trained staff member regarding the delay. Advice can be rendered as to how best to correct any problems and speed the refund along. Long-distance telephone calls to Richmond do not have to be made.
Last year, approximately 37,000 state income tax returns were filed locally. Over 11,000 citizens were assisted with their questions and over 1,900 state income tax returns were prepared upon request at no charge.
If you are unable to file your return by the May 1 deadline, an automatic six month extension through November 1 is allowed for individual returns. The extension provisions do not apply to the payment of any tax due. If you expect to owe any tax, you must file an extension form and pay at least 90% of the tax liability by May 1.
Virginia individual income tax applies to income received from all sources for Residents and Virginia sources for Nonresident individuals. A return must be filed if you received Virginia source income, and meet the following general requirements:1.) are required to file a federal income tax return2.) are single with income in excess of $11,9503.) are married filing jointly with combined income in excess of $23,9004.) are married filing separately with income in excess of $ $11,950
You are also required to attach all W-2 and 1099 forms, showing Virginia tax withheld with a single staple at the left center of page 1 of the return.
There are two types of penalty: Late Filing Penalty and Extension Penalty. You would owe a penalty for late filing if your return shows a balance due and the return was filed after the due date. This penalty would be 6% per month or portion of the month the return is late. If you submitted an extension to file, and the tax owed when filed exceeds the tax liability by 10%, a penalty for understating the tentative tax on your extension request will be added at the rate of 2 percent per month, or part of the month from the date of filing or extension due date, whichever comes first.
The Military Spouses Residency Relief Act, effective November 11, 2009, amends the Service members Civil Relief Act. Spouses of active duty military members who have a vehicle titled in their names or jointly with the service member may be exempt from property tax if certain conditions are met. Contact the Commission of Revenue at 757-393-8779 for more information.
If you are 100% service connected disabled you may qualify for the exemption. Please Contact the Commissioner of Revenue at 757-393-8779 for additional information.
Visit or contact the Treasurer’s Office at 757-393-8651 or send email to [email protected]. They will work with you and set up a payment agreement for paying your taxes within a reasonable time period. An agreement will not relieve the penalties and interest but may delay any legal collections.
The Vehicle Withhold Registration Stop is probably due to taxes owed in which case the Treasurer’s office has placed a stop with DMV which prevents you from registering your car.
Is a division of Public Utilities that manages all solid waste, bulk and yard waste.
When placing boxes out for collection, all boxes must be completely empty. No paper, plastic, Styrofoam, or trash inside and broken down flat. Place boxes in a pile together a curbside for collection by 7:00a.m. on your day of refuse collection.
Bulk refuse must be placed out at the curb NO SOONER than the day before your normal collection and NO LATER than 7:00a.m. the day of collection.
Bulk refuse must be placed at least 3 feet away from parked cars, power lines, trees, poles, water meters, cable boxes, etc.
Bulk refuse piles shall be no greater than 8Ft. X 10ft. X 8 ft. in height. Items that will not be picked up include, but are not limited to, debris generated by contractors, hazardous materials or liquids, and automobile parts.
Tree parts cannot be greater than 18” in diameter.
Yard Waste (leaves and grass) (NO DIRT OR TRASH MIXED IN) must be placed in clear plastic bags not to exceed 25 pounds per bag, placed in clear bag ONLY and placed at curbside for collection on your normal trash day no later than 7:00a.m. Yard waste done and placed out by contractors will not be collected by the city. Contractors or homeowners are responsible to dispose of any yard waste from contracted jobs.
Once you have established a water account through the City of Portsmouth Water Department, call the Waste Management Dept. at 757-393-8663 and request to have cans provided to the residence.
Each home is provided 1 trash can and 1 recycle cart.
1 additional trash can and 1 additional recycle cart can be purchased for an additional one-time fee of $75 per can.
To purchase additional cans, an email request needs to be submitted to [email protected]. The email should include: your name, address, a telephone number and which cans you are requesting to purchase. You must include the statement signifying your understanding of the one time fee of $75 per can being applied to your water account.
How do I obtain a recycling cart?
How can I get a replacement for my cart that is missing or damaged?
My recycling was missed. How do I report a missed pickup?